September 2020 update
Back in March, when Lockdown started, we could not close our doors. So we very quickly had to redesign the way we work to ensure we could continue to provide care to all our patients.
It was very important that we protected the staff and patients who had to attend the Practice. The Scottish Government gave us very strict regulations to adhere to ensure we protected the NHS from being overwhelmed.
The way in which you consulted with the Practice therefore changed dramatically because of COVID19.
As we enter into the Winter flu season, it is clear that these changes will require to stay in place for the foreseeable future.
As this is the case, we would like to confirm the ways in which we will be able to communicate with patients this winter.
If you have access to the internet, this system allows you to request non-urgent advice and care from the GPs without having to phone the Practice. This can be done 24 hrs a day 7 days a week and you will get a response by the end of the next WORKING day.
The system has 4 main area:
I want help for my condition - when you know which part of your body you have concerns about or have a names ailment such as arthritis. There are lots of specific templates that ask you to confirm all the information the GP will require to assist you.
I want general advice – when you have symptoms but are unsure what is wrong. The template is less specific to any one ailment.
I want administrative help – This is where you go to request a Fit note (sickline), letter, medical report or referral amendment.
I want help for my child – For under 14 years, similar to the general advice but specifically for parents and carers with concerns about children and has a shorter response time. Adolescents 14 – 18 year olds are unable to use the system themselves but can phone the Practice for advice or a parent can request advice but we will reply to the adolescent directly.
Once you decide which template to use and complete the information requested, the request will be automatically sent to the Practice to be processed. Depending on the request, a reply may come to your email address without the GP contacting you or they may need clarification and give you a quick call. Admin requests will usually be completed in a similar way by the admin team.
This system is accessed through our main website home page at www.inschmedicalpractice.co.uk. Look for the large blue box and click “Get Started”. You can go into this system at any time and look at all the self help guides it has. You can also try out the templates you might want to use. As long as you do not add your name then you can be sure the consultation will not be sent in error. Even if it is sent in error just give us a call and we will cancel it. It’s well worth a look.
The GPs have found that this system is a very good way to view photographs and so receptionists have been instructed to direct patients to eConsult when a photo might help with a diagnosis or assessment.
2. Telephone Consultation – All telephone requests must be reviewed initially by a GP to ensure that you are not exhibiting COVID symptoms. Therefore, we still cannot allow appointments to be booked directly with the reception team. A GP will assess if the concern can be answered without a call back or will call you and discuss your concerns.
3. Virtual Consultation - If the GP or nurse feel they need to see you they will initially try to consult with you by our virtual consultation system “Near Me”. Again you will require access to a computer or smart phone so that you can see and hear the clinician.
You do not require to register for this system, just follow this link to get started below
More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links: NHS Scotland Near Me information
For Technical Requirements to run an NHS Near Me video call click here: Technical Requirements
For Troubleshooting tips if you experience difficulties using NHS Near Me click here: Troubleshooting tips
4. Face to Face consultations – During the Pandemic the Scottish government has advised us that to protect the GP service, the GP Practice staff and patients who have to attend the Surgery, Face to face appointments should be used as a last resort. However, if a clinician assesses that you require to be see – YOU WILL BE SEEN.
Please make a separate appointment for each member of the family who has to be seen, so that other patients are not kept waiting.
Please be patient if you are kept waiting past your allocated appointment time. Some patient consultations take longer than expected. Also the doctors can be called to attend an emergency in the Hospital, the Minor injury unit or the local area. Our reception staff will always keep you informed of the reasons behind any delay.
Form Completion - Insurance etc
Inform the receptionist if you require a medical or completion of an insurance report. The receptionist will then be able to allocate an appropriate appointment if required. This is NOT an NHS service and therefore this service will attract a fee. All fees must be paid before leaving the surgery. Cash, cheque or electronic bank transfer only.