Please help our Receptionists to help you!
In order for us to direct you to the most appropriate clinician, our receptionists are instructed to ask you for an indication of the reason for the appointment request.
Always report to Reception on your arrival at the Medical Practice so that the doctor or nurse can be made aware of your arrival. From the 9th of January 2019 there will be no need to queue to check-in. You will be able to Check -in using our Self Check-in Screen situated in the waiting room.
An appointment by video from your home or wherever is convenient to you. The GP will let you know when your appointment is. When instructed, please use the following link to start your call. NB - You will have access to the virtual waiting room at all times but without an appointment from the GP, no one will connect with you for a consultation.
More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links: NHS Scotland Near Me information
For Technical Requirements to run an NHS Near Me video call click here: Technical Requirements
For Troubleshooting tips if you experience difficulties using NHS Near Me click here: Troubleshooting tips
Please LET US KNOW IF YOU CANNOT ATTEND for your appointment, so it can be released for use by someone else. If you supply us with your mobile phone number then you will receive a reminder text the day before your appointment. You can cancel your appointment by replying to that text.
Please make a separate appointment for each member of the family who has to be seen, so that other patients are not kept waiting.
Please be patient if you are kept waiting past your allocated appointment time. Some patient consultations take longer than expected. Also the doctors can be called to attend an emergency in the Hospital, the Minor injury unit or the local area. Our reception staff will always keep you informed of the reasons behind any delay.
Form Completion - Insurance etc
Inform the receptionist if you require a medical or completion of an insurance report. The receptionist will then be able to allocate an appropriate appointment if required. This is NOT an NHS service and therefore this service will attract a fee. All fees must be paid before leaving the surgery. Cash, cheque or electronic bank transfer only.