Welcome to Insch Medical Practice
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Coronavirus (COVID-19) Update March 2022
We continue with the changes in line with Scottish Government recommendations to manage the COVID-19 pandemic.
Our priority is to keep you safe, therefore you will notice changes to the way you access our services. Contrary to many people's views, we are still open and we have continued to see patient face to face throughout the whole pandemic. What has changed is how you book an appointment.
Please call the Practice reception as usual. The receptionist will ask for some basic information about your aliment or query so that they can direct you to the correct care professional, this is not necessarily a GP.
If a GP appointment is required, you will be added to a callback list. The GPs work from one callback list and one of them will call you back either in the morning ( usually between 9am and 1pm) or afternoon (usually 2pm - 6pm). If you prefer not to give the receptionist an indication of why you require a call back, we cannot prioritised your call and you will go to the bottom of the callback list.
Continuity of care
If you have discussed the issue with a GP previously or prefer to speak to a specific GP then please tell the receptionist and they will be able to let you know when that GP's first appointment is (not necessarily that same day).
NHS24 arrangements for Coronavirus
Patients with coronavirus (COVID-19) symptoms that worsen or do not improve after seven days are now asked to call the GP Practice Mon - Fri, 8am - 6pm or dial NHS 24 on 111 outwith GP surgery hours.
If calling the GP Practice, you will be called by a GP to discuss your symptoms and the GP will decide what further interventions are required, including a face to face appointment. If you have COVID19 symptoms you will be seen in the GP red room. This room located at the back of the hospital and is access there (NOT THROUGH THE MAIN PRACTICE DOOR) There is a car parking space at the red room door. If you are asked to attend the red room, please park in the parking space and phone reception to alert the GP. The GP will then open the side door.
Out with GP hours - Callers to the 111 helpline will be assessed and, if necessary, transferred to a local community hub staffed by clinicians from across the healthcare system to ensure patients get the best possible advice at the right time, depending on their assessment, patients may be given advice to help them continue self-isolating at home or be given an appointment to attend a local assessment centre for further treatment.
Sick Lines (Fit Notes)
The DWP website https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19 provides guidance to employees and employers.
If you require a sick note due to coronavirus, you can get this from the NHS Inform website - https://www.nhsinform.scot/
For patients who do NOT have any coronavirus symptoms, please continue to telephone the health centre between the hours of 8:00am - 6:00pm, Monday to Friday for medical concerns.
In the out of hours period, when displaying symptoms OTHER THAN coronavirus, call 111 if you need urgent assessment and cannot wait until the health centre opens.
Start a video call by clicking the access button below
Requests will only be accepted on our repeat re-ordered line 01464 821 512 or on-line.
We no longer accept paper requests at the Practice.
If you wish to registered for on-line prescriptions requesting please email us on firstname.lastname@example.org to find out more.
We are experiencing an enormous volume of requests for repeat medication, please do not order "just in case" you need them and do not order early. Allow three working days before you go to the community pharmacies to collect your medication to allow them time to get your order ready.
Coping with Money Worries – Many households are now finding themselves in a situation where a family member has been made redundant or on reduced income. You are not alone in this and advice and guidance is at hand here. https://www.nhsinform.scot/healthy-living/mental-wellbeing/stress/coping-with-money-worries
FIT Surgery Website Launch Today has seen the launch of FIT Surgery, a brand new website which will help improve patient experience, recovery times and shorten hospital stays through providing information to enable patients to be as prepared as possible for surgery, their time in hospital, and going home. The idea for this resource followed the Elective Care Redesign workshops held in 2019, and thereafter a series of Colorectal Pathway workshops. These identified a need to provide patients with Grampian specific information, written by local clinicians, on how to best prepare ahead of surgery and aid a better recovery once they were home. A steering group formed which included Acute Sector based Dietitians, Occupational Therapists, Physiotherapists, and Speech & Language Therapists who worked alongside a wider multi-disciplinary team. The team was supported by eHealth Web Developers, with funding generously provided by the Endowment Fund.
New website Professor Duff M Bruce, National Treatment Centre Clinical Lead and General Surgeon, along with the involved Allied Health Professionals have created this short video explaining why this website is so important. FIT Surgery can be accessed directly here https://www.fitsurgery.org. It is located within NHS Grampian’s current public facing website and future initiatives supporting patients who are coming into hospital for surgery can be added.