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Noticeboard

 

Out of Hours
If you require a doctor after 6pm, at weekends or on public holidays when the surgery is closed, please telephone the usual number (0845 – 337 – 6310).  Your call will then be redirected to NHS 24

Test Results
The Practice has scheduled time (2pm – 4pm) each weekday for patients wishing to enquire about Test Results. Please select the appropriate option when telephoning the practice.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Blue_Locked_FolderConfidentiality

Patient (Your) Responsibilities

We have a Practice Charter, which outlines what you should expect from us and what we expect from our patients.   This is part of our registration pack and is available from Reception. Any unacceptable behaviour from a patient, directed towards any member of the Practice Team will not be tolerated, and may justify removal from our Practice List.  We will also consider reporting any such incidents to the police.                     


Data Protection

Our staff have a legal duty to keep your personal health information strictly confidential and the Insch Medical Practice takes this responsibility very seriously. The Practice is registered under the Data Protection Act and we display a notice on our waiting room notice board to this effect. We also display copies of NHS Grampian’s ‘Confidentiality – It’s Your Right’ booklets for patients to take away. This booklet describes what information is held, why it is held and who has access to the information, and your general rights as a patient. If you have any questions on Data Protection or how we manage your medical record please ask to speak to the Practice Manager. 


Freedom of Information

The Freedom of Information Act 2002 recognises that members of the public have the right to know how public services are organised and how decisions are made, and how much they cost. Please ask to speak to the Practice Manager if you wish to make an enquiry.

 
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